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Privacy Policy for Indonesia Accounts

Our privacy policy explains what we collect when you open an account, move money through DANA, OVO, GoPay, or QRIS, and switch between mobile and desktop.

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How We Handle Your Data

koimas88slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We keep collection limited to the details that let us run your account and answer a privacy request. That usually includes your name, contact channel, login records, device type, browser cookies, payment references from DANA, OVO, GoPay, or QRIS, and messages you send to support. We

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use those records to verify access, stop duplicate accounts, resolve disputes, and keep a trail for audits and abuse checks. If a process depends on your country, it depends on local law and is available only where local law permits. You can ask us to correct
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a field, update your contact email, or close a request through the same account you used to open the profile. We keep only what we need for the period required by the request, security, and record-keeping duties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to Reach Us About Privacy

The fastest path is live chat, but privacy requests can also start by email or through your account page. We ask for a matching email or recent login detail before we change anything, because that keeps your profile from being altered by the wrong person. Our team handles these requests during 09:00-23:00 WIB and follows the same record rules for DANA, OVO, GoPay, and QRIS activity.

Team online

Live Chat

Use live chat from 09:00-23:00 WIB when you need a quick privacy check. We can confirm what we hold for your account, then point you to the right change request after we match your email or phone.

Email Requests

Email works well if you want a written trail. Send the address on file, your question, and the change you want. We reply after we confirm the request belongs to the same profile.

Account Page

Inside your account page, you can update contact details, see device sessions, and ask us to close a request. That step keeps your privacy request tied to the profile that created the record.

ACCOUNT CONTROLS

Cookies, Security, and Retention

Our privacy work starts with minimal collection and clear access rules. We store login trails, cookie data, and payment references only so your session can be checked on Android, iPhone, or desktop…

Data We Keep

We keep account name, phone, email, device type, and payment references so your session can be verified later. If you close the account, we retain only what the law, dispute handling, or security logs require.

Cookie Signals

Cookies help us remember language choice, session state, and the last device you used. On Android or iPhone, you can clear them in browser settings and sign in again without changing your stored account data.

Security Checks

When you change an email, phone number, or payout contact, we may ask for a login check or a one-time code. That extra step keeps the request linked to the person who owns the profile.

Retention Window

We keep records only as long as they are needed for account support, fraud checks, dispute handling, and legal duties. Once that window ends, we delete or anonymise parts that no longer serve a live purpose.

Request Changes

If any field looks wrong, send the correct detail through your account page or live chat. We match the request against recent activity before we update the record, so the change lands in the right profile.

Lawful Sharing

We share data only with service partners that help process support, security, or payment verification, and only on a need-to-know basis. Any cross-border transfer or disclosure follows local law and the request that triggered it.

Common Privacy Questions and Answers

These questions cover what you can ask us to change, what we log, and how local law shapes access. If you send a privacy request, we match it to the email or phone on file, then reply through live chat or email. We use the same process for DANA, OVO, GoPay, and QRIS records, so your history stays linked to one profile.

We collect name, contact details, login records, and device signals so your profile can be linked correctly. If you use DANA, OVO, GoPay, or QRIS, we also keep the payment reference attached to the account.

We keep only the references needed to match deposits or balance checks, not more than that. The record helps us verify your history and respond to a support request, and it stays under the same privacy rules.

Open your account page or send us an email, then start a live chat if you need help attaching the request. We may ask you to confirm recent activity or your registered contact before we change a field, so the right profile is updated.

We keep data for the period needed for account security, dispute handling, and legal duties. After that, we remove or anonymise parts that are no longer needed, subject to local law and any open request.

Yes. Cookies and similar signals can follow your browser on Android, iPhone, or desktop so we can keep you signed in and remember basic settings. You can clear them in your browser at any time.

Only staff who need it for support, security, or account checks can see it, and only for the task at hand. We do not share it for unrelated use, and any transfer depends on local law.

Yes. If access or eligibility depends on your location, we will say so plainly and apply local law. You can ask us through live chat or email, and we will match the request to your profile.

Privacy Policy for Indonesia Accounts

Where to Reach Us About Privacy

Live Chat

Email Requests

Account Page

Cookies, Security, and Retention

Data We Keep

Cookie Signals

Security Checks

Retention Window

Request Changes

Lawful Sharing

Common Privacy Questions and Answers

01 What data do you collect when I open an account?

02 Do you store my payment details?

03 How can I ask you to change my data?

04 How long do you keep my data?

05 Do cookies work on mobile and desktop?

06 Who can see my private data?

07 Can I ask about local-law access?

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